Auckland

Coverage

The Total Mobility scheme is available across the whole Auckland region from Wellsford to Pukekohe.

Participating transport providers

All companies that hold a contract with the Auckland Transport Agency to provide Total Mobility services must train 100% of their drivers in disability awareness and how to assist disabled passengers.

Please remember that you need to pre-book a wheelchair hoist.

Costs

Level of subsidy per trip

50%

Maximum contribution by the Auckland Transport Agency per trip

Auckland Transport will contribute a maximum of $40 per trip. (This means Auckland Transport will pay half your taxi fare up to a maximum meter fare of $80. Any additional fare over that amount you must pay in full yourself.)

Minimum fare charge

No minimum fare is charged when using a Total Mobility voucher/card or a wheelchair hoist van.

Restrictions to the Total Mobility scheme in the Auckland region

• Auckland Transport will not subsidise Total Mobility travel taken across its boundaries.
• No blue vouchers (for group travel and where payment is not made by a scheme member) issued outside the region will be accepted.

Note: while Total Mobility swipe cards are used for an automated system in Auckland, the Total Mobility service is still available to clients outside the region. To get the discount in the Auckland region, you must use one of the approved transport providers listed above and tell the driver you are using Total Mobility vouchers from outside the Auckland region before you get in the taxi. Drivers have been advised that they are required to accept vouchers from outside the region. A $40 maximum subsidy applies per trip, regardless of what the voucher says.

Wellington card holders can use their swipe card in Auckland.

Contacts

Total Mobility Scheme
Auckland Transport Agency
Private Bag 92250
Auckland 1142